Refund policy

Thank you for shopping at Aalmari.
We value your trust and aim to provide you with the best products and service possible. Please read our Return and Refund Policy carefully before making a purchase.

Returns

At Aalmari, customer satisfaction is a priority. However, due to the nature of our products, returns are only accepted under specific conditions.

• Personalized or Customized Products:
  All personalized, custom-made, or engraved products are non-returnable and non-refundable.
  Each personalized item is uniquely made for you and cannot be resold.

• Standard Products:
  For non-personalized items, returns are accepted only if the product is:

  • Damaged

  • Defective

  • Incorrect item received

Damaged or Defective Items

If you receive a damaged or defective product, you must:

1. Record an unboxing video clearly showing the unopened package and the damage as you open it.

2. Report the issue to us within 48 hours of delivery by emailing aalmari.shop@gmail.com with:

   • Your Order ID

   • Clear photos of the product and packaging

   • The unboxing video

Note:
Without an opening video, we will not be able to process refunds or replacements for damaged or defective products.

Refunds

Once we verify the damage or defect with the provided evidence, we will offer you one of the following options:

• A replacement of the same product (subject to availability)

• A full refund processed back to your original method of payment

Refunds will be initiated within 7-10 business days after the verification process is complete.

Cancellation Policy

• Orders for personalized products cannot be cancelled once placed.

• For non-personalized items, cancellation requests will only be accepted if made within 6 hours of placing the order.

Important Points

• Products must be unused, unwashed, and in their original packaging to be eligible for any return or exchange.

• We reserve the right to reject return or refund requests if the conditions mentioned are not met.